What if I have a problem with my merchant, the loan or your company?
On behalf of all funding banks participating in the GreenSky® Program, we want to ensure that you are fully satisfied
Why am I getting a billing statement when my project hasn’t started?
If there is a transaction on your account, it may reflect a down payment or deposit that you authorized, even
Can I repay my loan with a credit card?
Unfortunately, we cannot take credit cards as a form of payment for your GreenSky® Program loan.
How much is my payment?
Your payment is set by the terms and conditions of your loan agreement and is a function of your authorized
How do I use the online portal?
Our portal is located at https://greenskyonline.com/greensky/home. Once you register, you can manage your account, view billing statements, and making payments. You
How do I repay my loan?
You may make a payment online at https://greenskyonline.com/greensky/home, by sending a check to the address on your billing statement, or by
When is my payment due?
We will send you billing statements showing, among other things, transactions on your account, the minimum monthly payment due, and
I applied for $X, why is my loan amount higher than that?
We call this "over-accommodation" and it is designed to provide you with the funds you may need for upgrades, cost
What is a “deferred interest” loan? Do I have a 0% interest loan?
A deferred-interest loan is not a 0% interest loan. We have prepared a reference guide to help you understand your
Do I need to sign my loan agreement?
The use of your account to pay for a transaction is your electronic signature on your loan agreement. Your electronic